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Coronavirus Update
As we continue to navigate through COVID-19, we remain committed to keeping our community informed and providing a safe environment.
Published 19 November

Victoria’s reopening – what it means for Watergardens


As you may be aware, the Victorian Government has announced that restrictions in the state will further ease from 11:59pm Wednesday 15 December. 

This means that from Thursday 16 December: 
People under 18 years of age will no longer be required to show proof of vaccination status at all venues.
Customers will no longer have to show their vaccination status to enter non-essential retail premises, with the exception of hair and beauty services.
Workplaces identified as an exposure site will no longer need to adhere to the previous deep cleaning requirements. 

The wearing of face masks continues to be mandatory in indoor retail settings. Please remember to wear your face mask on your next visit to Watergardens, unless you have a valid reason not to.

For further detail on these changes to restrictions, we encourage you to visit

Although many of our retailers are now permitted to trade, some may have chosen to temporarily reduce or otherwise change their trading hours. We encourage you to visit our directory here, for the most recent information on individual retailers’ trading hours.

Thank you for your ongoing patience and understanding as we all adjust to these new measures and navigate these changes together with kindness and compassion.


Helping keep our community safe

We are thrilled that we are now on the road to reopening. As has been the case throughout this entire COVID-19 period, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority. 

Alongside adherence to relevant COVID Safety Plans, we continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include: 
A strengthened focus on disinfecting commonly touched areas, sanitising high-touch points with high-grade disinfectant throughout the Centre. 
Ensuring that our cleaning principles adhere to the guidelines set by the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles.
Positioning permanent hand sanitisation stations at key points throughout the Centre.
Rolling out public hygiene advertisements across the Centre, reinforcing the preventative measures each of us should adopt.
Installing signage and floor decals across parts of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times, including when queuing or moving through the Centre.
Adjusting air-conditioning systems to maximise the intake of fresh air, ensuring that quality air is circulated throughout the Centre.
Reminding our community to adhere to government mandates to wear a face mask while outside of the home, unless there’s a valid reason not to.
Working closely with our retail partners to help ensure that we are all playing our part to keep our shared environments safe.

We’re doing all we can to keep our community safe, but we can’t do it without you. While we understand the reopening of many of our stores is an exciting time for us all, we ask that you continue to play your part in keeping our community safe. This means: 

Checking in to the Centre and any stores that you visit using the Service Victoria app
Having your vaccination status ready to show retail staff on request
Always keep at least 1.5 metres between yourself and others, including when you’re moving through the Centre or queuing 
Always wear a face mask when visiting the Centre, unless you have a valid reason not to
Maintain personal hygiene by regularly washing your hands and using the sanitiser stations located throughout the Centre for your convenience
Handle illness safely by coughing into your elbow or a tissue, and most importantly, stay at home if you’re feeling unwell.

We strongly encourage you to plan your trip in advance and not linger unnecessarily in the Centre:
Avoid visiting the Centre at peak times such as during the middle of the day from Thursday through to Sunday. Use the traffic data information on our website to help choose the best time to visit. View here: Opening Hours.
• We encourage you to make a booking at our cinemas, indoor recreation facilities, restaurants, cafes and personal services retailers, as they are subject to capacity limits during this stage of the reopening and may fill up quickly.
• Check store trading hours and individual conditions of entry in advance.
• Take advantage of Click and Collect services being offered by our retailers. For more information visit:

We are closely monitoring public health updates and regularly review the range of measures we have implemented to help keep our community safe and are prepared to respond quickly should we need to. 


Mandatory face masks

If you choose to visit us during this time, please remember that you must continue to wear a mask at all times while visiting our Centre, unless:

• You are under 12
• You have a medical condition that prohibits the wearing of a face mask
• It’s not practical
• For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Watergardens. You can purchase face masks at Chemist WarehousePriceline PharmacyTerry White Chemmart and other stores at Watergardens. We also ask for your continued support in making sure Watergardens continues to be a place of kindness and compassion for all our customers and staff throughout this time.