Centre Services

Lost property is collected at the Centre Management Office. All items are held for a period of three months, except for valuable items, which are handed to the local police station.

If you have misplaced an item, please contact the Customer Service Team on 03 9361 5511, or email us at [email protected] to provide a description and leave your details.

Require some extra help getting around the centre or know someone who does? We offer a range of mobility equipment, including wheelchairs and motorised scooters. 

Equipment can be borrowed from the Customer Service Desk during staffed hours. To ensure the sanitisation and safe handling of hire equipment, bookings are essential with a minimum of 48 hour notice, please call (03) 9361 5511.

If you need to find your way around the centre, simply use our electronic Wayfinder Directories located at the entrances in the centre. If you need further assistance feel free to contact Customer Service and speak with our friendly staff who will guide you in the right direction.

A Watergardens Gift Card is the perfect gift every time. Perfect for birthdays, celebrations, special occasions or a thank you, a Watergardens Gift Card gives the recipient the freedom to choose from a wide range of participating retailers across the centre.

A Watergardens Gift Card can be used at participating retailers, subject to each retailer’s discretion and payment terminal capability. Customers are encouraged to confirm acceptance with the retailer prior to purchase or use.

Gift Cards are available in values from $20 to $500* and are valid for 36 months from the date of issue.

Gift Cards are currently available for purchase from the Customer Service Desk located near Big W. EFTPOS and credit card payments accepted only.

Please note: We are currently upgrading our online Gift Card experience. During this time, online Gift Card purchases are temporarily unavailable.

For more information on our Gift Cards, please visit our Customer Service Desk .

For any transport information, call one of our friendly customer service staff (03) 9361 5511.

Got something to share about Watergardens? Let us know! 

We love being a part of this community and we're always keen to make sure we're doing our best. From safety advice and helpful hints to constructive feedback and adoring fan mail, we're all ears. 

How? Visit the Contact Us page and let us know how you think we can improve our services. Feel free to call our Customer Service team on (03) 9361 5511 to share your thoughts.

Staying connected is important, which is why you'll find free WiFi access throughout the centre.

To connect, first ensure Wi­Fi is enabled on your device, then select the network profile “Watergardens Public Free Wi-Fi.”

Open your Internet browser and follow the prompts.

*Terms and conditions apply. Please contact the Customer Service team for more information.